FAQ’S

If you have any questions which are not covered here please ask us. You can always call to talk to our experienced and friendly team on 01925 498858

How much does a website cost?

The cost of a website will vary depending on various factors, such as the number of pages, the functionality you require, and the overall size and scope. Our website projects generally start in the £1,200 – £1,500 range for basic business sites and range upward depending on your individual requirements.

Our company is not based locally to you. Does that matter?

Absolutely not. We design and build websites to clients who are based anywhere. In fact, the majority of our existing clients are not ‘local’ to us. We have clients all across the UK, and have built great websites for clients in the USA and New Zealand.

 

Distance is no object whatsoever, as we can chat and talk easily by phone, Skype or chat messenger. We can email you something just as fast to London or New Zealand as we can to a local company 1 mile down the road.

Is a deposit required to start my project?

Yes. Thisworks requires a 50% deposit to commence work on your website project. The remaining balance is due upon completion of the project, and your approval.

How long will it take to complete my website?

The answer to this question will vary depending on the size and scope of the project. Generally, we can give you an estimated timeline for your project, and if you need to have your site completed faster, let us know.

Can you set up our email accounts?

Yes, our website hosting and management agreement covers email account creation, and on-going support. We can help you setting & configuring up new accounts. If you want to retain any existing emails, this also can easily be arranged. We’ll talk to you about all this anyway, so rest assured your email situation will be perfectly set up to suit your needs.

Can you guarantee me a page 1 ranking on Google?

It is important to understand that THISWORKS will not engage in tactics that breach the rules set forth by search engine guidelines, this would only promote short-term benefit while threatening your site’s long-term viability via the search engines. Instead, THISWORKS focuses on best-practice on-site and off-site optimization techniques that have proven results.

 

Search Engine Optimization is an ever-changing arena. THISWORKS does not guarantee specific search engine ranking. No SEO company can, and any that do are making false promises. THISWORKS will work to ensure that as ranking algorithms change, we will carefully work to understand these changes and make tactical adjustments accordingly. Our goal is always to have your website ranked as high in the search engines as possible.

 

Best-Practice Search Engine Optimization tactics may require THISWORKS to make minor changes to your website site structure, in addition to creating new pages. THISWORKS will work closely with you to prioritize and communicate through the strategic importance of such changes, prior to making them.

How long will it take for my site to make it to the top of Google?

Professional search engine optimization (SEO) work is a process that typically takes several months. The factors that affect the speed that your site improves in the rankings include the age of your site, the existing quality ( and content ) of the website and how it is currently optimized, your competition, and the expertise of the company who is optimizing your site. That said, you may see positive change in your rankings within the first couple of months. We have helped clients with brand new websites rank on the first page of Google for targeted keywords within one to two months.

What are your rates for SEO, search engine optimization?

We offer 2 approaches. A ‘one time SEO’ which will troubleshoot your existing website, and fix the obvious errors or omissions we find after analysing your site.

 

The second, more popular, and more thorough approach is to employ our services for on-going ‘managed SEO’, where we can apply proven techniques and tactics over a long period, and achieve more solid and sustainable results.

 

One Time SEO’ is currently priced at £290. More details can be found here

 

Fully Managed SEO, is flexibly priced according to the time we allocate each month to your website, and this is decided by the competiveness of the keywords you are targeting, plus the geographic scope. More details can be found here

What is involved in ‘managing’ our website?

Our websites are designed and built on WordPress, probably the best CMS system in the world. WordPress websites require a certain amount of constant updating and managing, to ensure the website functions correctly, remains compatible with changes to browsers (such as Internet Explorer, Edge, Chrome, Mozilla Firefox, Opera, Safari etc) and retains its security capabilities. The following are the main taks and processes we undertake on a regular basis to maintain the health and operational status of your website

 Install the latest core version of WordPress

 Make, save and store regular backups

 Delete spam comments

 Sort drafts and empty trash

 Consolidate plugins and themes

 Optimize the website database

 Scan for malware and signs of hacking

 Check for and eliminate dead links

 Validate the CSS & HTML

 Health and security monitoring

 Scheduling and documentation

What about updates & changes to our website?

Once your website is built, you need to pay careful attention to how it will be maintained and looked after.

 

Thiswork’s website maintenance solution is designed to ensure your peace of mind by ensuring that your website is regularly updated and professionally maintained.

 

Website maintenance includes revising, editing, or otherwise changing existing web pages to keep your website up to date.  The periodic addition of content is also part of maintenance services. Website maintenance also includes repairing sections of your website that stop functioning properly. Typically, links and graphic images are most prone to corruption over time, but basic HTML pages can also become corrupted. We will also implement fixes for security holes discovered from time to time. We also ensure your website is protected from hacking and/or malicious viruses, and will act in a timely manner to clean and repair any such occurrences should any of the above occur.

 

Websites are not intended to be static. We assume that you will want to revise some or all of your web pages over time, as well as adding additional web pages according to your business needs.

 

You may wish to revise information on web pages to remain current, to reflect changes in your contact information or services, or to highlight new or additional services as your business (or competition) develops.

 

Ease of revision is probably the most important service you should seek when choosing a web developer, and we offer prompt website revision and expansion services, with minor updates often completed same day, and 90% of all updates completed within 48 hours. Plus, we can revise your website very easily, since we designed the original site for you. This continuity of service is our most important asset, and you know you are dealing with a reputable and caring partner.

 

Having had your web site properly designed, keeping it updated and fully functional is crucial. Nothing puts visitors off a website more than experiencing errors, partial functionality failures and slow load times

Do you Host our website?

A website is made up of a combination of files.  When someone comes to your website they need to be able to access those files.  When we talk about hosting, we’re talking about space on a server that stores all of your files so people from all over the world can access them when they visit your website. Every website in the world, bar none, has to be hosted, for it to become a viable, working website.

 

Why Our Clients Like Hosting with Us.

Just because we build your website doesn’t at all mean you have to host with us.

But here are some of the reasons most of our clients like to do so:

Personal Support – You’ll have our office phone number and our support email addresses.    If you ever need support, you won’t be sitting on hold with a large hosting company; you’ll be talking to us.

Email – we set up, maintain and manage all your email requirements. We also offer remote support to help you set up/configure email accounts, and to trouble shoot any email issues you may have. (if you wish to have external Email arrangements, that is fine also, we will work with your Email client to ensure your website mail is correctly routed)

Regular Updates – Your hosting will be periodically updated to improve both security and performance.  We include the cost of monthly security and performance updates in the price of our hosting to ensure you’ll always be running the most up-to-date hosting for your website available.

Website Backups – We understand the peace of mind that comes along with knowing your data is backed up.  That’s why we store database backups including full site backups (including your files and database).

Know Your Hosting isn’t a cheap package – we can ensure your website isn’t sharing space with any shady or risky websites, and your hosting solution is not a cheap deal with low bandwidth and poor control panel functions.

99.6% Uptime – In the last 12 months, we’ve had 99.6% uptime.  We monitor our websites and, in the rare event our sites go down for whatever reason, we’re on the phone with our hosting partner typically before any of our clients realise something is amiss.

Scalable – if your website changes, maybe has extra functionality added, we will ensure your hosting is scaled to match its requirements. You won’t need to worry about arranging this. We do all the work for you.

Last, but by no means least, speed & reliability of access – We prefer to host your website because we know we can access the files, data or anything else we need to quickly and without any fuss. We are also very familiar with your hosting software and functionality. This means any website updates you request will be carried out swiftly and without hitches.

Have A Question?

Thisworks have been building websites for over thirteen years and in that time we have gained a considerable amount of experience and knowledge. As a result we have put together a few of FAQs that should help to answer some of your questions regarding some of the most commonly asked website design and related topics.

We are always available, if you want to ask anything further…

If you can’t find the answer to your question here, please don’t hesitate to contact us and we will be delighted to help.

Contact us for an initial informal chat, more information & advice, or a free evaluation and no obligation quotation | Call us on 01925 498858 or email us…