Information we hold
Thisworks may hold the following details about you:
- Information about who you are, such as your name, business name, trading name, address, telephone number, email address.
- Your login details for third-party websites directly related to the management of your website or associated services we provide. This may include – hosting providers, domain name registrants, email management and any other party where you have voluntarily supplied us with relevant log in details.
How we use your information
The main uses of your data are:
- To administer & manage your website, and to bill you for the services we provide to you as one of our customers.
- To provide you with the services we have agreed to deliver to you under our ongoing website maintenance agreement.
- To communicate with you about deadlines, such as domain name renewal notification.
- To promote your business by listing your information on relevant directory websites, as part of the SEO (search engine optimisation) work you are paying us to undertake.
Sharing your details
To run Thisworks and to provide you with our services, we may share your information with others outside of Thisworks.
Information about you may be used by Thisworks for all purposes necessary for performing our contract with you and for:
- Assisting in verifying your identity
- Understanding your requirements
- Developing, testing, researching and improving your website.
- Training and business analysis
- Legal and regulatory compliance
- Preventing or detecting financial crime
- Complaints handling
- Improving customer service
- We may also need to give information to third parties where we are required or permitted to do so by law.
With other organisations
We never share information with third party providers outside of the reasons stipulated above.
We will never sell, pass on or circulate your details, including your email, to any third party.
Security of your personal information
Thisworks takes your privacy very seriously and has a range of policies, processes and technical measures in place to safeguard your personal information. We endeavour to protect all information we hold about you by ensuring that we have appropriate security measures in place to prevent unauthorised access, the information being lost, destroyed or damaged. For instance, we conduct audits to monitor our compliance with Information Security and data protection requirements.
In the usual course of our business, we may use third party organisations called “data processors” to support the essential delivery of our services. This may be to support IT systems in which your information is stored, to support the correct running and upkeep of your website or for the purposes of allowing recurring payments, debt collection, transportation and storage of information and confidential destruction.
Where a third party “data processor” is used to do things on our behalf, we ensure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under the Data Protection Act.
Personal information you provide to us is kept for as long as is reasonably necessary. We have implemented appropriate security to protect the personal information you disclose to us from loss, misuse, unauthorised access, disclosure, alteration and destruction
Email
Communications in connection with your business relationship with us may be sent by email. For ease of use and compatibility, communications will not be sent in an encrypted form unless you require it and provide the certification to enable us to communicate with you in that way. Email unless encrypted is not a fully secure means of communication.
Keeping your information up to date
From time to time you may need to update your contact or business related details. It is your responsibility to inform us of any such changes or updates.
Freedom of Information
Thisworks does not fall under the Freedom of Information act as Thisworks is not a public authority.
Subject Access Requests
In line with principle 6 of the data protection act 1998 you can ask for the information that we hold on you. For a Subject Access Request to be valid, we must receive this in writing and we have 30 calendar days to respond to your request. We reserve the right to charge a fee for any requests made.
Marketing
We will never sell your information, share or give any information to external companies for their own marketing purposes.
Permissions
If you wish to change any permissions you have given us, or request deletion of any permissions or data we hold about you, you can do so by contacting us in writing or on the email given below:
Email: [email protected]
Mail: Thisworks Advertising & Marketing Ltd, 6 Cambridge Close, Stockton Heath, Warrington, Cheshire, WA46SF.
Retaining your Information
If you provide us with your personal or business related information we will keep the information for as long as is necessary to comply with data protection or legal obligation or for audit purposes. If you cease to become a client of Thisworks, we may retain your information for up to 3 years so that we can conduct research and in case you decide to come back to us at a later date.
Finding out more
If you have questions about our services or our use of information about you, you should call us or write to us so that we do our best to help.
